Rainier Behavioral Health is now a proud member of LifeStance Health, a national leader in mental health care!
In the coming months, we will change the name of our location(s) to LifeStance Health. As we become part of the LifeStance Health family, you will begin to see some changes as we improve the patient experience.
To start, we are adopting a different logo on our printed materials, emails, office signs, and website. While the name is changing, our mission remains the same. As part of LifeStance Health, we will continue providing the high-quality care you expect from us.
As we embark on this new adventure, the leadership team understands that you may have important questions about your care. Below are answers to some of the most pressing questions. If anything else comes up, please feel free to let our office staff know, and we will be happy to help. We look forward to improving behavioral health care across the country as part of LifeStance Health!
Q: What is LifeStance Health?
A: LifeStance Health is a leading provider of mental and behavioral health care in the United States. Our network of more than 300 locations across the country provides both in-person and online mental health care. As part of the LifeStance Health family, we’re connected to more than 3,000 psychiatrists, psychologists, advanced nurse practitioners, licensed therapists, and registered dieticians in 26 states.
Q: What’s happening to Rainier Behavioral Health?
A: Our practice is becoming a part of the LifeStance Health company. This process does not change the mental health care providers or high-quality care you expect from us. In fact, it will enable us to offer access to even more convenient services in Washington.
Q: What changes will patients see as a result of the affiliation?
A: You will see a few enhancements focused on streamlining your access to care. The updated processes we will be implementing will free our clinicians’ time and energy. This allows them to spend more time with patients and less time on administrative tasks. These changes will also improve your ability to schedule appointments, communicate with your provider, and access medical records and forms.
You can expect to see specific changes such as:
· A new Electronic Health Records (EHR) system that will give you easy access to patient forms, scheduling, and many other great resources through our patient portal. Look out for more information on the new patient portal soon!
· In the coming months, our website will redirect to www.lifestance.com. This site will provide access to the patient portal, telehealth waiting rooms, online booking options, information on mental health conditions, resources, and more!
· In addition to the website change, you will notice a change to the logos on our printed materials, signage, and electronic communication.
Q: Will billing or insurance change for patients?
A: As part of this transition, you may see some changes in your explanations of benefits, which may reference LifeStance Health entities. You may also see changes in your out-of-pocket costs and fees for visits beginning in May.
Additionally, since regular attendance at scheduled appointments is a key component of successful healthcare. If you cannot attend an appointment, we will now require 48 hours/2 business days in advance to avoid being charged a cancellation fee.
LifeStance Health accepts most major insurance, and we are constantly looking to expand the scope of our coverage. If any changes are made to carriers we accept, you will be notified.
Patients can also expect to see the new LifeStance logo appearing on your bill soon.
We are excited about this new chapter for Rainier Behavioral Health and we hope you are too! We understand that there may be questions, so please feel free to reach out to us at any time.
Our patients will continue to receive the same comprehensive and compassionate care from the same providers. Over the coming months, this website will redirect to a site our new online home where you’ll find access to our online scheduling, expanded resources, and important information. Please click here to learn more about this exciting new chapter for Rainier Behavioral Health.