Thank you for choosing Rainier Behavioral Health for your mental health needs. We are committed to building a successful clinician-patient relationship with you and your family. Your clear understanding of our Patient Financial Policy is important to our professional relationship. Please understand that payment for services is a part of that relationship. Please ask if you have any questions about our fees, our policies, or your responsibilities. It is your responsibility to notify our office of any patient information changes (i.e. address, name, insurance information, etc).
All co-payments, deductibles and past due balances are due at time of check-in unless previous arrangements have been made with management or a billing coordinator. If you do not know your deductible you will be charged $100 to apply towards your deductible. We accept cash, check, credit cards and HSA/HFA cards.
Insurance is a contract between you and your insurance company. We are NOT a party of this contract. We will bill your primary insurance company as a courtesy to you. In order to properly bill your insurance company, we require that you disclose all insurance information including primary and secondary insurance, as well as, any change of insurance information. Failure to provide complete insurance information may result in patient responsibility for the entire bill. Although we may estimate what your insurance company may pay, it is the insurance company that makes the final determination of your eligibility and benefits. If your insurance company is not contracted with us, you agree to pay any portion of the charges not covered by insurance, including but not limited to those charges above the usual and customary allowance. If we are out of network for your insurance company and your insurance pays you directly, you are responsible for payment and agree to forward the payment to us immediately.
If your insurance plan is one with which we are not a participating provider, you will be responsible for payment in full. However, as a courtesy, we will file your initial insurance claim and if not paid within 30 days you will be responsible
Certain health insurances (HMO,POS, etc.) require that you obtain a referral or prior authorization from you Primary Care Provider (PCP) before visiting a specialist. If your insurance company requires a referral and/or pre-authorization, you are responsible for obtaining it. Failure to obtain the referral and/or pre-authorization may result in a lower or no payment from the insurance company, and the balance will be your responsibility. Alternative payment arrangements or rescheduling of your appointment may be necessary if not obtained.
Private pay clients are required to make a full payment on the day of service.
If it is necessary to cancel a scheduled appointment, we require at least 48 business hours advance notice.
A late cancellation is considered when a patient fails to cancel their scheduled appointment with a 48 business hours advance notice.
No-shows: a no-show is when a patient misses an appointment with no notice or shows up too late to the appointment to be seen.
A fee will be billed to your account for late cancellations and for no-shows.
Repeatedly missing visits jeopardizes your care.
Your insurance company will not be billed as insurance companies do not reimburse for late cancels and no shows.
The charge for a returned check is $40 payable by cash or money order. This will be applied to your account in addition to the insufficient funds amount. You may be placed on a cash only basis following any returned check.
The parent(s) or guardian(s) is responsible for full payment and will receive the billing statements. A signed release to treat may be required for unaccompanied minors.
If payment is not made on the account, a single phone call will be made to try to make payment arrangements. If no resolution can be made, the account will be sent to the collection agency and possible discharge from the practice.
In the event an account is turned over for collections, the person financially responsible for the account will be responsible for all collections costs including attorney fees and court costs.
Regardless of any personal arrangements that a patient might have outside of our office, if you are over 18 years of age and receiving treatment, you are ultimately responsible for payment of the service. Our office will not bill any other personal party.
Extended payment arrangements are available if needed. Please ask to speak with a manager or the billing coordinator to discuss a mutually agreeable payment plan. It is never our intention to cause hardship to our patients, only to provide them with the best care possible and the least amount of stress.
Our patients will continue to receive the same comprehensive and compassionate care from the same providers. Over the coming months, this website will redirect to a site our new online home where you’ll find access to our online scheduling, expanded resources, and important information. Please click here to learn more about this exciting new chapter for Rainier Behavioral Health.